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Exploring the Parallel Universe of the Mid-Market Contact Center

J.R. Sloan, product director for Enghouse Interactive, recently had an article published by Computer Technology Review. The article, “Exploring the Parallel Universe of the Mid-Market Contact Center,” discusses the challenges that contact centers with 50 to 200 agents face when seeking interaction management solutions.

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Meeting the Top Needs of the Mid-Market Contact Center

Today, Channel Partners published an article written by J.R. Sloan. The article, “4 for 4: Meeting the Top Needs of the Mid-Market Contact Center,” gives advice to channels looking to sell contact center software to the mid-market (50 to 200 seats). In the article, Sloan claims that mid-market contact centers have four major priorities that come up time and again…

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CallRex Quality Management Suite Version 4.3

Today, we announced our latest release of the CallRex Quality Management Suite, version 4.3. We are particularly proud of this release, as we see this as an essential milestone for us is due to the breadth of the content we have added and the extent of the additional value our product suite delivers to customers. Not only have we made enhancements to some existing features but we’ve built in all new critical business functionality. We have invested in and improved the CallRex Quality Management Suite as the demands of the market have changed and the needs of our customers shift as they grow.

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CallRex Call Recording Completes Qualification Testing for Microsoft Lync

Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010.

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