Tag Archives: news

Enghouse Interactive News Highlights

It was a busy week last week for Enghouse Interactive, and we wanted to share with you some of the exciting news highlights with you: Telecom Reseller: Bruce Sherman, quality management product manager for Enghouse Interactive, participated in a podcast to discuss the new features of version 5.0 of the Enghouse Interactive Quality Management Suite. [...]

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Next Generation of the Quality Management Suite

Today Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a few words (okay, more than a few) that the usual press release format doesn’t really allow me to get away with. This release and the subsequent releases leading up to it has [...]

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Award-Winning Interaction Management Solutions

When you’re evaluating interaction management solutions, consider products that are highly regarded in the marketplace. In the past year, the Enghouse Interactive product portfolio has received multiple awards, including: 2012 Speech Technology Excellence Award: Enghouse Interactive Communications Portal 2012 IP Contact Center Pioneer Awards: Syntellect Customer Interaction Management (CIM), CosmoCom CosmoCall Universe, Zeacom Communications Center [...]

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2012 Speech Technology Excellence Award

Today, Enghouse Interactive announced that Communications Portal, our leading speech and IVR solution, has earned a 2012 Speech Technology Excellence Award from TMC. In today’s press release, the CEO of TMC, Rich Tehrani stated: “Enghouse Interactive has demonstrated to the editors of Customer Interaction Solutions that Communications Portal is both innovative and a leader in [...]

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Exploring the Parallel Universe of the Mid-Market Contact Center

J.R. Sloan, product director for Enghouse Interactive, recently had an article published by Computer Technology Review. The article, “Exploring the Parallel Universe of the Mid-Market Contact Center,” discusses the challenges that contact centers with 50 to 200 agents face when seeking interaction management solutions.

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Overcoming the Challenges of Mid-Market Contact Centers

Enghouse Interactive’s product director, J.R. Sloan, recently had an article published by CRM Magazine. The article, Overcoming the Challenges of Midmarket Contact Centers, discusses key priorities for mid-size businesses when seeking contact center solutions.

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Meeting the Top Needs of the Mid-Market Contact Center

Today, Channel Partners published an article written by J.R. Sloan. The article, “4 for 4: Meeting the Top Needs of the Mid-Market Contact Center,” gives advice to channels looking to sell contact center software to the mid-market (50 to 200 seats). In the article, Sloan claims that mid-market contact centers have four major priorities that come up time and again…

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CallRex Quality Management Suite Version 4.3

Today, we announced our latest release of the CallRex Quality Management Suite, version 4.3. We are particularly proud of this release, as we see this as an essential milestone for us is due to the breadth of the content we have added and the extent of the additional value our product suite delivers to customers. Not only have we made enhancements to some existing features but we’ve built in all new critical business functionality. We have invested in and improved the CallRex Quality Management Suite as the demands of the market have changed and the needs of our customers shift as they grow.

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How to Sell a Customer Self-Service Solution

Enghouse Interactive’s J.R. Sloan was recently published in CRN Magazine. His article, “How to Sell a Customer Self-Service Solution,” offers solution providers tips on what to consider in order to successfully sell self-service / IVR solutions.

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CallRex Call Recording Completes Qualification Testing for Microsoft Lync

Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010.

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