Tag Archives: operator console

First Impressions Count

At Enghouse Interactive, we believe that your operators and your telephone system act as the front door to your business. Often, a customer’s first impression of your organization is over the telephone. Which impressions are you leaving with your customers?

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Spring Into Sales With Arc Pro

Are you looking to grow your operator console sales? For a limited time, Enghouse Interactive is offering you the opportunity to cultivate your Arc Pro Attendant Console sales. The special incentives are available to Arc Certified partners in the North American, Caribbean and Latin American (CALA) regions.

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Introducing Arc Pro v6

Today, Enghouse Interactive unveiled the newest version of its professional attendant operator console, Arc Pro Attendant Console version 6. Boasting a range of new capabilities, Arc Pro delivers enterprise-level scalability, enhanced virtualization support, improved ease-of-use, and updated industry compatibility. With Arc Pro, companies can boost efficiency and productivity while helping operators provide a better customer experience.

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Spark Sales with Enghouse Interactive

Are you looking to add some spark to your console sales? For a limited time, Enghouse Interactive is offering you the opportunity to fire up your Arc Premium operator console sales. The special incentives are available to authorized resellers in the North American and Caribbean and Latin America (CALA) regions. Contact your Enghouse Interactive account manager to learn more.

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The “New” Brand You Probably Already Know

In recent months, you have probably seen Enghouse Interactive mentioned in various articles and white paper offerings. But you may be saying to yourself, “who or what is Enghouse Interactive?” The name may be new, but chances are that you already know one or more of the interaction management brands that make up Enghouse Interactive. This article will provide a high-level view of the who, what and why behind the new brand you probably already know.

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Provide Prompt & Professional Service

Operator console solutions enable attendants to quickly and professionally manage and dispatch interactions to the correct end-points by leveraging existing technology to efficiently handle large call volumes, identify resource availability, and transfer relevant calls to the appropriate resource. Additionally, consoles help staff meet corporate call answer service level goals.

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Pure IP Operator Console Option for Avaya CS1000

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced the availability of Intuition Acclaim 5.2, the latest in the Datapulse line of leading console and directory applications for Avaya PBXs. The latest release adds direct IP connectivity for Avaya CS1000 plus a number of new and enhanced features, including click to dial and extended support for Microsoft Lync and other Microsoft products.

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Avaya Partner Community Council – 11 & 12 October

This week Chris Bain represented Datapulse, part of Enghouse Interactive, at the Partner Community Council (PCC) event in Nice, France. The 38th PCC event for channel partners of Nortel and Avaya, Datapulse has been a long-time supporter and sponsor of the event. Over 150 Avaya and Nortel channel representatives from across Europe and the Middle East traveled to [...]

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Case Study: University of Wolverhampton

Enabling the University of Wolverhampton to Deliver Exceptional Customer Service The University of Wolverhampton, located across the West Midlands and Shorpshire in the United Kingdom, has eight academic schools and cross-disciplinary research centers and institutes. As a place of knowledge and innovation, the University plays a critical role in the region’s economic and cultural development. [...]

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Arc Premium Release 5.1.3

Today, Arc Solutions unveiled Arc Premium release 5.1.3, which includes powerful new features for the market-leading Arc Premium software for Cisco Unified Communications Manager. Arc Premium version 5.1.3 is the latest version of Arc’s enhanced professional operator center and interactive management software. The latest version of Arc Premium builds upon valuable features like live presence [...]

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