Enghouse Interactive

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced the availability of Intuition Acclaim 5.2, the latest in the Datapulse line of leading console and directory applications for Avaya PBXs. The latest release adds direct IP connectivity for Avaya CS1000 plus a number of new and enhanced features, including click to dial and extended support for Microsoft Lync and other Microsoft products.

This week Chris Bain represented Datapulse, part of Enghouse Interactive, at the Partner Community Council (PCC) event in Nice, France. The 38th PCC event for channel partners of Nortel and Avaya, Datapulse has been a long-time supporter and sponsor of the event. Over 150 Avaya and Nortel channel representatives from across Europe and the Middle East traveled to [...]

Enabling the University of Wolverhampton to Deliver Exceptional Customer Service The University of Wolverhampton, located across the West Midlands and Shorpshire in the United Kingdom, has eight academic schools and cross-disciplinary research centers and institutes. As a place of knowledge and innovation, the University plays a critical role in the region’s economic and cultural development. [...]

Today, Arc Solutions unveiled Arc Premium release 5.1.3, which includes powerful new features for the market-leading Arc Premium software for Cisco Unified Communications Manager. Arc Premium version 5.1.3 is the latest version of Arc’s enhanced professional operator center and interactive management software. The latest version of Arc Premium builds upon valuable features like live presence [...]

Today, Datapulse announced the immediate availability of the German language version of Intuition Enterprise, enabling partners to provide German speaking organizations with a unique suite of interaction management applications. The Intuition Enterprise portfolio of solutions includes operator consoles, contact center, self-service technology, presence integration, and call recording. The solution manages all interactions from phone calls [...]

The Critical National Infrastructure Authority (CNIA) is the government authority tasked with the protection and security of Abu Dhabi’s vital assets and infrastructure. Working with the Abu Dhabi Executive Council, CNIA helps develop and implement security and regulatory policies to ensure the protection of Abu Dhabi’s infrastructure and promote economic stability. CNIA employs over 4,000 [...]

Today, Datapulse announced the launch of Intuition Enterprise  for Microsoft Lync. Datapulse, a Microsoft Gold Certified Partner, produces the Intuition Enterprise solution, a suite of interaction management solutions that fully integrate with the new Microsoft Lync platform. Intuition Enterprise is a portfolio of solutions that includes attendant operator consoles, contact center, presence integration, and call [...]

Today, Datapulse, an Avaya Platinum DevConnect partner, launched Intuition X, a new SIP operator console that integrates with the Avaya Communication Manager to aid businesses in enhancing their customers’ experience. Designed to optimize business communications and provide a more personal touch in call handling. Intuition X delivers value-added functionality while allowing companies to leverage their [...]

NHS Greater Glasgow and Clyde (NHSGGC) is a NHS Board in West central Scotland that is responsible for the strategic planning of health services and development of improvement measures for the Greater Glasgow and Clyde communities. Covering a population of over one million people, NHSGGC is headquartered in Glasgow and employs over 3,500 staff. Operating on [...]

Today, Arc Solutions announced that Willamette Educational Services District (WESD) has selected Arc Solutions to improve the call answering service that it provides to local school districts. Willamette Educational Services District is one of 20 education service districts serving Oregon’s 36 counties, and aims to provide high quality and cost effective services to the districts [...]