Enghouse Interactive announced today the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.
It was a busy week last week for Enghouse Interactive, and we wanted to share with you some of the exciting news highlights with you: Telecom Reseller: Bruce Sherman, quality management product manager for Enghouse Interactive, participated in a podcast to discuss the new features of version 5.0 of the Enghouse Interactive Quality Management Suite. [...]
Today Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a few words (okay, more than a few) that the usual press release format doesn’t really allow me to get away with. This release and the subsequent releases leading up to it has [...]
Today, Enghouse Interactive unveiled the newest version of its professional attendant operator console, Arc Pro Attendant Console version 6. Boasting a range of new capabilities, Arc Pro delivers enterprise-level scalability, enhanced virtualization support, improved ease-of-use, and updated industry compatibility. With Arc Pro, companies can boost efficiency and productivity while helping operators provide a better customer experience.
Today, Enghouse Interactive announced that it has won the “Innovator of the Year – Large Company” award for the 2012 Arizona Governor’s Celebration of Innovation Awards (GCOI). The GCOI is the Arizona Technology Council’s annual awards gala held in partnership with the Arizona Commerce Authority that honors technology leaders and innovators from across the state. [...]
Today, Enghouse Interactive announced that Communications Portal, our leading speech and IVR solution, has earned a 2012 Speech Technology Excellence Award from TMC. In today’s press release, the CEO of TMC, Rich Tehrani stated: “Enghouse Interactive has demonstrated to the editors of Customer Interaction Solutions that Communications Portal is both innovative and a leader in [...]
Today, we announced our latest release of the CallRex Quality Management Suite, version 4.3. We are particularly proud of this release, as we see this as an essential milestone for us is due to the breadth of the content we have added and the extent of the additional value our product suite delivers to customers. Not only have we made enhancements to some existing features but we’ve built in all new critical business functionality. We have invested in and improved the CallRex Quality Management Suite as the demands of the market have changed and the needs of our customers shift as they grow.
Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010.
Today, Enghouse Interactive announced that CT Connect v7.6.2 has successfully completed Cisco’s Interoperability Verification Testing with Cisco Unified Communications Manager v8.5.
Enghouse Interactive has been busy this week, announcing the availability of research by ContactBabel sponsored by Enghouse Interactive, and now announcing the receipt of a 2012 Long Island Software Award (LISA). The award was presented by the Long Island Software and Technology Network (LISTnet) in a ceremony on May 2nd. The LISA recognizes innovation and [...]