The contact center’s role as an enabler of customer service has always been driven by metrics. But, are we now seeing fundamental changes in how performance is measured? We still ask ourselves how long our customers have to wait for a response, or for an answer to their problem. We still ask ourselves how productive [...]
Providing exceptional customer experience requires an exceptional staff of customer service associates. That is why there is such a strong correlation between improving quality management in the contact center and improving the customer experience being delivered by your company. While routing applications address getting an interaction to the right agent resource, quality management helps contact [...]
Enghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.
Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer service, increase productivity, comply with legal requirements, or resolve customer disputes, call recording and quality management software can bring many benefits to your business. Enghouse Interactive Quality Management Suite offers the [...]
Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible user configuration and recording options. Administrators can manage the Quality Management Suite from any location, reducing overhead costs and simplifying system management. From the Quality Management Suite user interface, administrators [...]
Our partner incentive program was so popular, that we’ve decided to extend it into the Fall! For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales. The special incentives are available to authorized partners in the North American, Caribbean and Latin American (CALA) regions. Contact [...]
IP Call Recording and Quality Management Solution for Cisco Unified Communications Business Edition 6000 It is now even easier for you to deploy Enghouse Interactive Quality Management Suite (formerly CallRex) software within a virtualized environment! Our ready-to-deploy Quality Management Suite VMWare OVA template for the Cisco Unified Communications Business Edition 6000 (BE 6000) meets all [...]
Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:
Are you looking for ways to increase your IP telephone sales? Have you maximized your quality management potential?
For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales.
Yesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly CallRex) version 5.0. Were you able to join us? If you were unable to attend the event, or would like to view the presentation again, you’re in luck! Click here to [...]