Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes …
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AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
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One of the world’s leading facilities management companies, City Facilities Management recently implemented Enghouse Interactive’s Communications Center and Quality Management Suite to support the critical…
Leave a CommentThe contact center’s role as an enabler of customer service has always been driven by metrics. But, are we now seeing fundamental changes in how…
Leave a CommentProviding exceptional customer experience requires an exceptional staff of customer service associates. That is why there is such a strong correlation between improving quality management…
Leave a CommentEnghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.
Leave a CommentBusinesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer…
Leave a CommentEnghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible…
Leave a CommentOur partner incentive program was so popular, that we’ve decided to extend it into the Fall! For a limited time, we are offering you the…
Leave a CommentIP Call Recording and Quality Management Solution for Cisco Unified Communications Business Edition 6000 It is now even easier for you to deploy Enghouse Interactive…
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