Tag Archives: quality management

Success Story: Strathmore’s Who’s Who

When Strathmore’s Who’s Who looked to update their hosted telephony solution, which included call recording functionality, they turned to Chris Goodwin at New Age Communications in New York. Chris recommended that Strathmore’s move to an on-premise telephony platform and Enghouse Interactive Call Recording software. ”The Enghouse Interactive Call Recording solution was cost effective and the people [...]

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Quality Management Suite Video: Creating & Editing Users

Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible user configuration and recording options. Administrators can manage the Quality Management Suite from any location, reducing overhead costs and simplifying system management. From the Quality Management Suite user interface, administrators [...]

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Fall Partner Incentives

Our partner incentive program was so popular, that we’ve decided to extend it into the Fall! For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales. The special incentives are available to authorized partners in the North American, Caribbean and Latin American (CALA) regions. Contact [...]

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Partners Can Take a SIP of Call Recording on Cisco

Hey Cisco partners! Did you know that the Enghouse Interactive Call Recording product is included in Cisco’s Solution Incentive Program (SIP)? The Solution Incentive Program offers qualified resellers the opportunity to take advantage of special pricing when selling solutions that integrate partner offerings, like Enghouse Interactive Call Recording, with Cisco technology. This could be the [...]

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Quality Management Suite Tutorial: Power User Functionality

Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.

View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:

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Grow your Sales with Quality Management Suite

Are you looking for ways to increase your IP telephone sales? Have you maximized your quality management potential?

For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales.

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Quality Management Suite Web Event

Yesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly CallRex) version 5.0. Were you able to join us? If you were unable to attend the event, or would like to view the presentation again, you’re in luck! Click here to [...]

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Enghouse Interactive News Highlights

It was a busy week last week for Enghouse Interactive, and we wanted to share with you some of the exciting news highlights with you: Telecom Reseller: Bruce Sherman, quality management product manager for Enghouse Interactive, participated in a podcast to discuss the new features of version 5.0 of the Enghouse Interactive Quality Management Suite. [...]

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Next Generation of the Quality Management Suite

Today Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a few words (okay, more than a few) that the usual press release format doesn’t really allow me to get away with. This release and the subsequent releases leading up to it has [...]

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Call Recording for Small Businesses

Previously, I posted the article “Are Smaller Companies Exposed from a Lack of Call Recording?” The following is part two, discussing how smaller businesses may benefit from adding call recording capabilities. Improve Training & Customer Service Delivery Beyond minimizing vulnerabilities, call recording can and should be a tool to improve the quality of customer interactions. [...]

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