Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
Comments closedTag: quality management
Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes …
Comments closedPandemic lockdowns forced many companies to quickly switch their customer service teams to work remotely, with very little advanced warning. While most organisations managed the…
Comments closedIt’s Not an Option – It’s Expected (Blog Series) Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing…
Comments closedWhen Strathmore’s Who’s Who looked to update their hosted telephony solution, which included call recording functionality, they turned to Chris Goodwin at New Age Communications…
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