Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
Comments closedTag: quality monitoring
Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes …
Comments closedThe contact center’s role as an enabler of customer service has always been driven by metrics. But, are we now seeing fundamental changes in how…
Leave a CommentProviding exceptional customer experience requires an exceptional staff of customer service associates. That is why there is such a strong correlation between improving quality management…
Leave a CommentYesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly…
Leave a CommentToday Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a…
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