Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
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Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes …
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AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
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AI Makes It Possible (Blog Series) Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President and Principal Analyst Service Application…
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Transform the Contact Center with Microsoft Teams (blog Series) Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product…
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Transform the Contact Center with Microsoft Teams (blog series) Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research Blog #2 Microsoft Teams…
Comments closedThe contact center’s role as an enabler of customer service has always been driven by metrics. But, are we now seeing fundamental changes in how…
Leave a CommentProviding exceptional customer experience requires an exceptional staff of customer service associates. That is why there is such a strong correlation between improving quality management…
Leave a CommentYesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly…
Leave a CommentToday Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a…
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