Customers hate waiting on hold and if the clock ticks away for too long they will quite often abandon the call before they have reached…
Leave a CommentTag: self-service
The overall trend in this new era of customer-centricity, customer advocacy, and customer lifetime value, is moving the traditional contact center to a “Customer Engagement…
Leave a CommentDid you know that 90% of customers are likely to tell their network about poor customer service? Today, customers want self-service to be quick, accurate,…
Leave a CommentEnghouse Interactive announced today the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.
Leave a CommentExceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our…
One CommentToday, Enghouse Interactive announced that Communications Portal, our leading speech and IVR solution, has earned a 2012 Speech Technology Excellence Award from TMC. In today’s…
Leave a CommentIn recent months, you have probably seen Enghouse Interactive mentioned in various articles and white paper offerings. But you may be saying to yourself, “who or what is Enghouse Interactive?” The name may be new, but chances are that you already know one or more of the interaction management brands that make up Enghouse Interactive. This article will provide a high-level view of the who, what and why behind the new brand you probably already know.
Leave a CommentJ.R. Sloan, product director of portfolio management for Enghouse Interactive, was recently quoted in the article “IVR Tips and Trends” in the June 2012 issue of Customer Interaction Solutions.
Leave a CommentEnghouse Interactive’s J.R. Sloan was recently published in CRN Magazine. His article, “How to Sell a Customer Self-Service Solution,” offers solution providers tips on what to consider in order to successfully sell self-service / IVR solutions.
Leave a CommentEnghouse Interactive’s J.R. Sloan was recently published on CMS Wire. His article, “The Rise of Customer Self-Service,” discusses some of the pitfalls and opportunities in creating a self-service strategy.
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