Tag Archives: ShoreTel

See You in Chicago?

Our team is excited to be exhibiting as a premier sponsor at the ShoreTel Champion Conference again this year. The Telrex sales team is packing their bags and preparing for a great week in Chicago, IL.

Are you a ShoreTel Champion?

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Telrex Completes ShoreTel Validation Testing

Telrex, an Enghouse Systems company, announced today that CallRex Call Recording software has completed validation testing with the ShoreTel IP telephone system. Telrex received the ShoreTel Validated designation after completing comprehensive testing with the ShoreTel Innovation Network. “We are pleased that Telrex achieved validation as part of the ShoreTel Innovation Network – extending the value [...]

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City of Pensacola Selects Telrex Software

Today, Telrex announced that the City of Pensacola has selected CallRex Call Recording software for use within the city’s seven contact centers. Working with Verteks Consulting, the City of Pensacola selected CallRex software to record calls on their ShoreTel IP telephone system.

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Back From the ShoreTel Champion Conference

The Telrex team has just returned from this week’s ShoreTel Champion Conference, and are really jazzed about their experience. Our team thoroughly enjoyed meeting with partners from near and far, and had some great conversations about bringing ShoreTel customers more value with call recording and other contact center optimization solutions. Congratulations Pete and Chris! Telrex [...]

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Are you a ShoreTel Champion?

Next week, Telrex is attending the ShoreTel Champion Conference in San Diego, CA. Will you be at the event too? Be sure to drop by our booth to enter to win one of two Kindle reading devices and to meet with your Telrex account manager. We would love to set aside some time to speak [...]

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Achieving Policy Compliance with Call Recording

When Butler County Children Services (BCCS) moved from a TDM-based PBX to an IP-based telephone system, the team needed to source a compatible call recording system. The BCCS team didn’t necessarily want to bring the legacy call recording system forward into the new facility. Though the existing system worked, it incurred operational costs and administrative [...]

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Announcing Support for TAPI/WAV Recording

Today, Telrex is announcing support for recording ShoreTel Office Anywhere calls through an integration with ShoreTel TAPI/WAV technology. With the latest release, CallRex Call Recording now supports two types of TAPI-based integrations with ShoreTel IP telephony systems, offering customers the flexibility to implement call recording without the additional expense of hardware or scrificing their preferred [...]

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Customer Success: Call Recording Creates Opportunities while Maintaining Security

The Colorado Department of Corrections (DOC) works to provide inmates with vocational opportunities in information technology, while also meeting strict security and compliance requirements and maintaining high service levels. The Colorado DOC offers a program to employ appropriate and qualified individuals in first-level help desk positions which support the technology needs of Colorado state offices. [...]

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CallRex Workforce Optimization Resources

The Telrex Web site provides many different online resources for customers and resellers looking to enhance their investments in CallRex software. Many of the links are included on Telrex’s Resource Library Web page. Here is a short list of resources to help you quickly uncover additional information about the workforce optimization software solutions from Telrex: [...]

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Customer and Partner Proven for ShoreTel

Today, Telrex announced that it was named to the new Customer Proven and Partner Proven levels of the ShoreTel Technology Partner Program. Telrex is one of six vendors to achieve these new partnership levels. In order to become members of the Customer Proven and Partner Proven program, customers and resellers demonstrated that they had successfully [...]

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