Tag Archives: Syntellect CIM

Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Center

The launch of Contact Center: Enterprise 9.0 (formerly Syntellect CIM) introduces a new agent application for back office workers who interact directly with customers and a lightweight user interface mode for lower compute- resource footprint. This latest version also delivers new features and enhancements to iAgent, a browser based agent workspace optimized with a toolbar mode [...]

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Exceed Customer Expectations by Providing Their Preferred Choice of Communication (VIDEO)

Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]

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Ventana Research: Enghouse Interactive Advances Multichannel Customer Interactions

Today, Richard J. Snow, vice president and research director for Ventana Research, published an article detailing his thoughts about Enghouse Interactive’s cloud deployment options as well as the recently released agent desktop, iAgent. View the complete article: Enghouse Interactive Advances Multichannel Customer Interactions.

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Introducing iAgent

Are you looking for a multi-channel contact center agent experience with anytime-anywhere access? Enghouse Interactive iAgent streamlines customer interactions into a single, powerful, and rich multi-channel contact center application. iAgent is the next generation agent application for Enghouse Interactive’s Contact Center: Enterprise (also known as Syntellect CIM). iAgent was designed as a modern, dynamic and intuitive agent application that [...]

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Award-Winning Interaction Management Solutions

When you’re evaluating interaction management solutions, consider products that are highly regarded in the marketplace. In the past year, the Enghouse Interactive product portfolio has received multiple awards, including: 2012 Speech Technology Excellence Award: Enghouse Interactive Communications Portal 2012 IP Contact Center Pioneer Awards: Syntellect Customer Interaction Management (CIM), CosmoCom CosmoCall Universe, Zeacom Communications Center [...]

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Enghouse Interactive Recognized as IP Contact Center Pioneer

Today, Enghouse Interactive announced that three of its multi-channel contact center products have earned 2012 IP Contact Center Pioneer awards from TMC. The following Enghouse Interactive solutions earned IP Contact Center Pioneer awards: Syntellect Customer Interaction Management (CIM) 8.0 – an enterprise-class, multi-channel contact center solution for premise and virtual cloud deployments CosmoCom CosmoCall Universe [...]

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Enghouse Interactive Products Feel the Love

Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]

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Enghouse Interactive Products are Virtually Ready

Please forgive the play on words, but if I captured your attention with my underwhelming title, then “mission accomplished.” Server virtualization technologies continue to be a major trend in enterprise IT and the benefits extend to interaction management and the contact center. The key value propositions for server virtualization are increased utilization of hardware resources, [...]

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Syntellect CIM’s Social Contact Center: Production by Way of Social Tools

Social networking and social media in general has seen huge growth in the past few years. Facebook alone has over 500 million users, half of which log in on any given day. In an average 20 minute period, over 10 million wall posts are made.  YouTube’s bandwidth now exceeds that of the entire internet only [...]

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Syntellect to Release Version 8.0 of Award Winning CIM Solution

Syntellect, Inc., an industry leader in contact center and self-service technology, today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 8.0 from its award winning line of customer interaction solutions. Syntellect CIM version 8.0 includes a number of new product enhancements, including: * New auditing feature helps ensure compliance and logs a [...]

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