Tag Archives: Syntellect Communications Portal

Exceed Customer Expectations by Providing Their Preferred Choice of Communication (VIDEO)

Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]

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Award-Winning Interaction Management Solutions

When you’re evaluating interaction management solutions, consider products that are highly regarded in the marketplace. In the past year, the Enghouse Interactive product portfolio has received multiple awards, including: 2012 Speech Technology Excellence Award: Enghouse Interactive Communications Portal 2012 IP Contact Center Pioneer Awards: Syntellect Customer Interaction Management (CIM), CosmoCom CosmoCall Universe, Zeacom Communications Center [...]

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2012 Speech Technology Excellence Award

Today, Enghouse Interactive announced that Communications Portal, our leading speech and IVR solution, has earned a 2012 Speech Technology Excellence Award from TMC. In today’s press release, the CEO of TMC, Rich Tehrani stated: “Enghouse Interactive has demonstrated to the editors of Customer Interaction Solutions that Communications Portal is both innovative and a leader in [...]

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IVR Tips and Trends

J.R. Sloan, product director of portfolio management for Enghouse Interactive, was recently quoted in the article “IVR Tips and Trends” in the June 2012 issue of Customer Interaction Solutions.

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How to Sell a Customer Self-Service Solution

Enghouse Interactive’s J.R. Sloan was recently published in CRN Magazine. His article, “How to Sell a Customer Self-Service Solution,” offers solution providers tips on what to consider in order to successfully sell self-service / IVR solutions.

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The Rise of Customer Self-Service

Enghouse Interactive’s J.R. Sloan was recently published on CMS Wire. His article, “The Rise of Customer Self-Service,” discusses some of the pitfalls and opportunities in creating a self-service strategy.

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Enghouse Interactive Products are Virtually Ready

Please forgive the play on words, but if I captured your attention with my underwhelming title, then “mission accomplished.” Server virtualization technologies continue to be a major trend in enterprise IT and the benefits extend to interaction management and the contact center. The key value propositions for server virtualization are increased utilization of hardware resources, [...]

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Metro Bank Creates a Revolution in Banking with Unparalleled Customer Service

In an effort to optimize the customer experience, Metro Bank chose to implement Syntellect Communications Portal (SCP) as their interactive voice response (IVR) platform. As a start-up organization, Metro Bank sought a solution that supports strong authentication technologies, and that would flexibly scale with their business needs.

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Give Your IVR an Extreme Makeover

Does your IVR need an extreme makeover? Syntellect is here to help! For a limited time, you can improve your customer service while saving money with Syntellect. Syntellect Communications Portal (SCP) is the right platform on which to build a solid customer service foundation, and our team is ready to help you architect and extreme [...]

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North Shore Credit Union Implements an IVR Solution to Support Member Self-Service

North Shore Credit Union selected Syntellect Communications Portal (SCP) for their IVR platform. With comprehensive support for industry standards, SCP enables NSCU to leverage its investment in Temenos banking software while also offering flexibility for future business growth.

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