Tag Archives: Syntellect CT Connect

CT Connect Completes Cisco Interoperability Verification Testing

Today, Enghouse Interactive announced that CT Connect v7.6.2 has successfully completed Cisco’s Interoperability Verification Testing with Cisco Unified Communications Manager v8.5.

Continue Reading

Syntellect and Oracle Partner to Deliver Unified Communication Solutions

Today, Syntellect announced a strategic CTI partnership with Oracle, the world’s most complete open, and integrated business software and hardware systems provider. The partnership will focus on each organization’s strengths, further establishing CT Connect as a proven, robust, and certified CTI solution for the Oracle E-Business Suite.

Continue Reading

Syntellect and MicroAutomation Establish Strategic CRM Solutions Partnership

Today, Syntellect announced the establishment of a strategic CTI for CRM partnership with MicroAutomation, a leading systems integrator of contact center automation solutions. Beginning with new and existing deployments of Syntellect’s CT Connect for Siebel, the engagement will focus on each organization’s strengths and further establish CT Connect as the CTI solution of choice for [...]

Continue Reading

Don’t Miss These CT Connect Incentives!

CT Connect as Low as $50/Per Seat… Unlimited License Pricing… Free Adapters For Salesforce.com and Siebel… Subscription Pricing Starting at $12 Per Month… Syntellect CT Connect is the industry-leading solution that has CTI-enabled more than one million agent seats worldwide. Now, with promotional server-based pricing, you can add CTI funtionality to your computer-telephony infrastructure, including [...]

Continue Reading

MicroAutomation Standardizes on CT Connect to Power CTI Solutions

MicroAutomation chose Syntellect CT Connect to create CTI-based solutions for a wide range of customers. CT Connect is standards-based CTI software that enables their developers to easily communicate with over 30 different traditional and IP PBX models from leading vendors such as Avaya, Cisco, Nortel, Rockwell, Siemens and more. Today, millions of people throughout North [...]

Continue Reading

CTI, SIP, and Apple iPad… Things in Common?

What do CTI, SIP, and Apple iPad have in common? Download Syntellect’s FREE whitepaper, “CTI’s Play in the SIP World” for a chance to win an Apple iPad. The free whitepaper, “CTI’s Play in the SIP World,” outlines findings based on first-hand experiences, deployments in SIP environments, and input by technology experts and analysts. Take [...]

Continue Reading

Cincom Standardizes on CT Connect

Cincom standardized on CT Connect to add CTI capabilities to their Synchrony contact center solutions. A contact center solution designed to optimize customer interactions and agent productivity, Cincom Synchrony empowers clients to outperform their competition by giving them the ability to increase revenue, control cost, minimize risk, and achieve rapid ROI. Even though Synchrony had been [...]

Continue Reading

Why Use CTI with Salesforce.com?

Syntellect has published an informative whitepaper, “Removing Your Fear of CTI for Salesforce.com,” download it today. Consumer advocates in the telephony arena all agree that Computer Telephony Integration (CTI) enables a better caller experience for your customers. It improves customer service, reduces customer frustration, and improves your own bottom line. Syntellect’s free whitepaper discusses how [...]

Continue Reading

Syntellect Releases CT Connect 7.6

Today, Syntellect announced the release of Syntellect CT Connect version 7.6.  The release, developed in close cooperation with Syntellect’s customers and partners, adds additional PBX switch support while also including new releases of previously supported PBXs. Added and updated switches include: ShoreTel Voice Switch Family Mitel Communications Director and Mitel 3300 ICP Alcatel OmniPCX Enterprise [...]

Continue Reading

CT Connect Optimizes Call Center Operations for Major Utility

One major utility in southern California provides gas and electric services to over two million customers. They operate a 200 agent contact center to handle all customer inquiries ranging from billing questions to outage reporting. As the utility grew, so did the number of calls these agents were charged with handling. Rather than incur additional [...]

Continue Reading