Tag Archives: Telrex

EMEA Partner Programme – Investing in Our Partners. Are you one of them?

As an organisation, Enghouse Interactive is continuously growing, acquiring and being innovative with our solutions, therefore we need partners that follow the same strategy and path. This week we were pleased to announce the official launch of our new EMEA Partner Programme. The programme comprises a select group of Enghouse Interactive partners, who buy-in to the company’s strategic vision [...]

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Next Generation of the Quality Management Suite

Today Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a few words (okay, more than a few) that the usual press release format doesn’t really allow me to get away with. This release and the subsequent releases leading up to it has [...]

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CallRex Quality Management Suite Version 4.3

Today, we announced our latest release of the CallRex Quality Management Suite, version 4.3. We are particularly proud of this release, as we see this as an essential milestone for us is due to the breadth of the content we have added and the extent of the additional value our product suite delivers to customers. Not only have we made enhancements to some existing features but we’ve built in all new critical business functionality. We have invested in and improved the CallRex Quality Management Suite as the demands of the market have changed and the needs of our customers shift as they grow.

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CallRex Call Recording Completes Qualification Testing for Microsoft Lync

Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010.

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Interaction Recording

Enghouse Interactive has partnered with ContactBabel to bring you the 2012 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing new customer service media channels for contact centers. For the past decade, there has been increasing desire within contact centers to improve upon customer satisfaction and experience, in order to keep customers loyal [...]

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Enghouse Interactive Products are Virtually Ready

Please forgive the play on words, but if I captured your attention with my underwhelming title, then “mission accomplished.” Server virtualization technologies continue to be a major trend in enterprise IT and the benefits extend to interaction management and the contact center. The key value propositions for server virtualization are increased utilization of hardware resources, [...]

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Announcing CallRex Call Recording Version 4.2

Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.

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Programming Power

Some may not be aware but Telrex have a very robust Application Programming Interface (API) available for the CallRex 4.0 product. CallRex API enables developers to extend the functions of the CallRex software to other applications. This means, in simplistic terms, the API allows CallRex to talk to other applications directly. The benefit of this is that organizations can leverage their investments in disparate applications to create a cohesive union of interaction activities. This also enables the type of automation that helps facilitate processes that might otherwise be susceptible to the shortcomings associated with manual processes.

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Telrex Completes ShoreTel Validation Testing

Telrex, an Enghouse Systems company, announced today that CallRex Call Recording software has completed validation testing with the ShoreTel IP telephone system. Telrex received the ShoreTel Validated designation after completing comprehensive testing with the ShoreTel Innovation Network. “We are pleased that Telrex achieved validation as part of the ShoreTel Innovation Network – extending the value [...]

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The Art of Listening

These days, many companies are recording telephone interactions, conducting surveys, and collecting customer satisfaction data. But are companies really listening?

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