It’s Not an Option – It’s Expected (Blog Series) Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing…
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The coronavirus pandemic has disrupted society across the globe, with lockdowns radically changing how many people live and work. As part of this, it led…
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It’s Not an Option – It’s Expected (Blog Series) Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst…
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It’s Not an Option – It’s Expected (Blog Series) Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst…
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Best Practices for Securing Video Calls The transformation of business has never been more rapid, nor as uniformly focused on digital transformation as it has…
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We are living in unprecedented times, with workers across the UK and many other countries worldwide being urged to avoid non-essential travel and work from…
Comments closedAs today’s Call Centers and Contact Centers are transforming into more customer centeric “Customer Engagement Centers”, the time has come to go beyond IVR and incorporate visual, speech, and…
Leave a CommentEnghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.
Leave a CommentBusinesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer…
Leave a CommentEnghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible…
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