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Tag: video

Quality Management Suite Tutorial: Power User Functionality

Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.

View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:

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Santa Knows His Brand… Do You Know Yours?

How are your company’s brand values communicated through your corporate Web site, phone systems, and training materials? Is the voice that your customers and partners hear the best representation of your company and brand?

When you think of iconic characters, like Kermit the Frog, Mickey Mouse, or even Bart Simpson, certain voices and sounds immediately come to mind. The same should be true for your brand.

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