Tag Archives: video

Keep Customers Closer by Employing Visual IVR, Video and Voice

As today’s Call Centers and Contact Centers are transforming into more customer centeric “Customer Engagement Centers”,  the time has come to go beyond IVR and incorporate visual, speech, and natural language into your multi-channel communications – At least that’s what the Tern Systems’ IVR market report for 2014 tells us. Part of the discussion in the latest Enghouse Interactive [...]

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Quality Management Suite Video: Flagging Interaction Recordings

Enghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.

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Video: Working with Recordings in Enghouse Interactive Quality Management Suite

Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer service, increase productivity, comply with legal requirements, or resolve customer disputes, call recording and quality management software can bring many benefits to your business. Enghouse Interactive Quality Management Suite offers the [...]

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Quality Management Suite Video: Creating & Editing Users

Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible user configuration and recording options. Administrators can manage the Quality Management Suite from any location, reducing overhead costs and simplifying system management. From the Quality Management Suite user interface, administrators [...]

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Quality Management Suite Tutorial: Power User Functionality

Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.

View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:

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Exceed Customer Expectations by Providing Their Preferred Choice of Communication (VIDEO)

Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]

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Interaction Management Software

Recently, Enghouse Interactive was honored with the “Innovator of the Year – Large Company” award for the 2012 Arizona Governor’s Celebration of Innovation Awards (GCOI). As a part of the awards ceremony, the following video was debuted. In the video, Enghouse Interactive’s Bruce Petillo and Jon Catlin provide an overview of how Enghouse Interactive’s contact [...]

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Santa Knows His Brand… Do You Know Yours?

How are your company’s brand values communicated through your corporate Web site, phone systems, and training materials? Is the voice that your customers and partners hear the best representation of your company and brand?

When you think of iconic characters, like Kermit the Frog, Mickey Mouse, or even Bart Simpson, certain voices and sounds immediately come to mind. The same should be true for your brand.

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New Video: Call Recording, Workforce Management, and Quality Management Software

From call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and adhere to industry regulations. View the Telrex product overview to learn more about our call recording and monitoring, quality management, computer recording, and workforce management offerings: >> View the video now.

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IVR and Its Future with Video

Video calling and messaging is no longer the future for today’s mobile consumers. Sprint and T-Mobile are offering video through their Qik video calling service and AT&T offers Apple’s FaceTime. Advanced video features are becoming increasingly common on other 3G handsets and SIP telephones.

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