As today’s Call Centers and Contact Centers are transforming into more customer centeric “Customer Engagement Centers”, the time has come to go beyond IVR and incorporate visual, speech, and…
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Enghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.
Leave a CommentBusinesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer…
Leave a CommentEnghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible…
Leave a CommentVersion 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:
Leave a CommentExceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our…
One CommentRecently, Enghouse Interactive was honored with the “Innovator of the Year – Large Company” award for the 2012 Arizona Governor’s Celebration of Innovation Awards (GCOI).…
Leave a CommentHow are your company’s brand values communicated through your corporate Web site, phone systems, and training materials? Is the voice that your customers and partners hear the best representation of your company and brand?
When you think of iconic characters, like Kermit the Frog, Mickey Mouse, or even Bart Simpson, certain voices and sounds immediately come to mind. The same should be true for your brand.
Leave a CommentFrom call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and…
Leave a CommentVideo calling and messaging is no longer the future for today’s mobile consumers. Sprint and T-Mobile are offering video through their Qik video calling service and AT&T offers Apple’s FaceTime. Advanced video features are becoming increasingly common on other 3G handsets and SIP telephones.
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