CallRex Workforce Management Delivers Key Features Essential to Businesses
Enghouse Interactive recently announced the release of a new CallRex Workforce Management solution. A ground-up product build, CallRex Workforce Management software is designed to address the specific needs of small- to medium-sized businesses. CallRex Workforce Management 4.0 is the perfect solution to enable organizations to graduate from inefficient methods used for forecasting and scheduling their workforces.
Tag: workforce management
The holidays are around the corner… are you ready? Will your telephones be ringing off the hooks with orders, or will your agents be filling their idle time waiting for the telephone to ring? How are you forecasting and scheduling your contact center staff this holiday season?
Leave a CommentFrom call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and…
Leave a CommentHappy Friday! Today, I was looking over the statistics for the Telrex blog and thought that the top posts was interesting. Here are a few of the all-time favorite posts from the Telrex call recording and monitoring blog:
Leave a CommentI wanted to take a moment to give a brief update on the Telrex product plans for this year. There are some exciting new plans…
Leave a CommentAre you a telephony reseller looking for ways to add value to your customers’ IP telephone installation? Are you an end-user considering the benefits of…
Leave a CommentAre the right people in place at the right time to service your customers? Does your staff have the tools and time at their disposal…
One CommentHappy New Year! As we begin 2010, many people and organizations are setting goals for the new year. Effective goal setting requires us to step…
Leave a CommentA new video has been published on Telrex’s web site featuring CallRex Workforce Management. The video, “Benefits of CallRex Workforce Management,” discusses how implementing a…
One CommentIn the past few weeks, there has been a lot of emphasis about preparing for the upcoming cold and flu season. Media outlets and the…
Leave a Comment