Tag Archives: workforce management

The Next Evolution of CallRex Workforce Management

CallRex Workforce Management Delivers Key Features Essential to Businesses
Enghouse Interactive recently announced the release of a new CallRex Workforce Management solution. A ground-up product build, CallRex Workforce Management software is designed to address the specific needs of small- to medium-sized businesses. CallRex Workforce Management 4.0 is the perfect solution to enable organizations to graduate from inefficient methods used for forecasting and scheduling their workforces.

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How Are You Scheduling Staff for the Holidays?

The holidays are around the corner… are you ready? Will your telephones be ringing off the hooks with orders, or will your agents be filling their idle time waiting for the telephone to ring? How are you forecasting and scheduling your contact center staff this holiday season?

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New Video: Call Recording, Workforce Management, and Quality Management Software

From call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and adhere to industry regulations. View the Telrex product overview to learn more about our call recording and monitoring, quality management, computer recording, and workforce management offerings: >> View the video now.

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Five Fan Favorites

Happy Friday! Today, I was looking over the statistics for the Telrex blog and thought that the top posts was interesting. Here are a few of the all-time favorite posts from the Telrex call recording and monitoring blog:

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New World Order

I wanted to take a moment to give a brief update on the Telrex product plans for this year. There are some exciting new plans in place for 2011 that I thought I would share. In June of 2010, Telrex became a member of the Enghouse Systems Limited family of global technology solutions. The significance [...]

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Call Center Optimization Demos

Are you a telephony reseller looking for ways to add value to your customers’ IP telephone installation? Are you an end-user considering the benefits of recording and monitoring telephone calls in your contact center? Telrex is here to help! Our account representatives are regularly hosting online demonstrations and discussions to help you understand how you [...]

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Listening to and Delighting Your Customers

Are the right people in place at the right time to service your customers? Does your staff have the tools and time at their disposal to truly listen to and properly service their needs? Have you minimized distractions so that your employees can truly hear your customers? Blogger Phil Gerbyshak asks: “Are you listening to [...]

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New Year’s Resolutions and Customer Service Goals

Happy New Year! As we begin 2010, many people and organizations are setting goals for the new year. Effective goal setting requires us to step back and assess our current situation: where have we come from and defining what we want to achieve in the future. It is important that everyone have a baseline understanding [...]

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Take a Tour — Benefits of Workforce Management

A new video has been published on Telrex’s web site featuring CallRex Workforce Management. The video, “Benefits of CallRex Workforce Management,” discusses how implementing a workforce management software solution can improve your business. Employee costs can make up to 75% of a contact center’s budget. Scheduling too many employees can cause you to go over [...]

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How Will Flu Season Impact Your Business?

In the past few weeks, there has been a lot of emphasis about preparing for the upcoming cold and flu season. Media outlets and the United States Government have stepped up communications about illness and the impact on businesses. In a preparedness guide for small businesses published by the U.S. Department of Homeland Security, businesses [...]

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