From call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and adhere to industry regulations. View the Telrex product overview to learn more about our call recording and monitoring, quality management, computer recording, and workforce management offerings: >> View the video now.
Today, Marketing guru Seth Godin posted on his blog about the importance of stepping back and evaluating your work processes. He suggests that you find someone to observe you while working for an hour. Then, say “tell me five ways I can save an hour a day.” This process, Godin argues, will pay for itself [...]
Today, Telrex announced the availability of CallRex Call Recording version 4.1. Focused on customers’ need to create a Payment Card Industry Data Security Standards (PCI-DSS) compliant call recording environment, the release includes more granular security options. “Enabling customers to secure call recordings and the sensitive customer data within the recording files was a central focus [...]
Some may not be aware but Telrex have a very robust Application Programming Interface (API) available for the CallRex 4.0 product. CallRex API enables developers to extend the functions of the CallRex software to other applications. This means, in simplistic terms, the API allows CallRex to talk to other applications directly. The benefit of this is that organizations can leverage their investments in disparate applications to create a cohesive union of interaction activities. This also enables the type of automation that helps facilitate processes that might otherwise be susceptible to the shortcomings associated with manual processes.
Telrex, an Enghouse Systems company, announced today that CallRex Call Recording software has completed validation testing with the ShoreTel IP telephone system. Telrex received the ShoreTel Validated designation after completing comprehensive testing with the ShoreTel Innovation Network. “We are pleased that Telrex achieved validation as part of the ShoreTel Innovation Network – extending the value [...]
Over the next few weeks, Telrex staff will be at contact center and unified communications events, and we’d love to see you there! Visit with us at the following events: CRMXchange Virtual Conference: Visit Telrex’s “virtual booth” for the chance to win one of three $50 gift cards. This online educational conference will take place [...]
Happy Friday! Today, I was looking over the statistics for the Telrex blog and thought that the top posts was interesting. Here are a few of the all-time favorite posts from the Telrex call recording and monitoring blog:
If you missed Telrex’s recent Web event, the archived video is now available online. The edited video features a tour of the CallRex Quality Management Suite, which includes call recording, agent evaluation, and computer recording software in a single package. CallRex version 4.0 features a Web-based user interface, streamlined administration, expanded technology support, and expanded [...]
As a contact center manager, you are constantly being asked to provide exceptional customer service while also reducing costs and meeting new business objectives. Without the proper tools, the daily tasks of managing a contact center can seem insurmountable. So, where do you begin? Contact center optimization softwarecan make it easy and affordable for you [...]
Dispute resolution. Customer service. Complying with regulations. Training employees. Maximizing revenues and resources. As a business owner and supervisor, you have a lot on your plate! Whether you’re running a small company or managing a large contact center, your business can benefit from contact center and workforce optimization products. “We thought that we were just [...]
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