Taka a Tour — Searching and Retrieving Call Recordings

We have continued to post more video “how-to” clips for CallRex Call Recording software. Today, I want to highlight the video on searching and retrieving call recordings.

CallRex Call Recording features the ability to quickly search and retrieve call recordings through two different mechanisms in the software interface. Recordings can be retrieved through the Recorded Calls tab in the phone view (also known as the “Quick Lookup” window), or through the “Usage Search” section within the client. The Recorded Calls tab is used for quick searches when you have an idea of what you are looking for. The view is customizable, as you can choose which views are displayed on the look-up screen, and you can sort by the fields displayed in order to find your call recordings quickly.

“Usage Search” is the advanced search section within the CallRex client, and allows users to search using more criteria, like date, time, caller ID name and number, or outbound digits dialed. Like the “Recorded Calls” tab, the look-up screen is completely customizable and you can sort the results, play back, flag, and delete calls from a single screen.

Learn more about using CallRex Call Recording through short video clips in the Telrex training library.