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Take a Tour – CallRex Computer Recording

In June, Telrex announced version 3.9 of CallRex Computer Recording. The software package enables managers to live monitor computer desktops and capture desktop video during calls in order to identify areas for business process improvement or training opportunities.

We have recently published a new training video with an overview of CallRex Computer Recording software. The short video details how desktop analytics software can provide insights into your customers’ needs, as well as improve upon service delivery. View the video to learn how to view and export desktop recordings and screen SnapShots in CallRex Computer Recording.

Learn more about CallRex Computer Recording software.

Published in computer recording contact center optimization desktop analytics quality monitoring Telrex training workforce optimization