Take a Tour — Creating Evaluations in CallRex Agent Evaluation

To help you better understand CallRex Agent Evaluation software, another video walk-through has been posted to Telrex’s Web site. Creating Evaluations in CallRex Agent Evaluation details the process of evaluating staff using CallRex software.

In CallRex Agent Evaluation, authorized managers and supervisors can evaluate recorded telephone interactions in a few simple steps. Recorded calls can be randomly selected by CallRex Agent Evaluation, or users can elect to manually import media into CallRex Agent Evaluation for review. Evaluating employee interactions is a key component to improving performance, motivating agents, and accelerating training. Many companies use quality monitoring products like CallRex Agent Evaluation to facilitate:

• Objective evaluation of recorded calls
• Customized performance score cards
• Detailed progress reports and performance trending
• Supervisor calibration to ensure consistency across teams

Learn more about creating evaluations through this short video training clip, or visit Telrex’s Web site to learn more about CallRex Agent Evaluation software.