Take a Tour — Recording and Monitoring Calls

We have recently posted new video demonstrations of the CallRex Call Recording software! A concise video clip detailing how to monitor and record agent telephone calls from the CallRex Client can be accessed from Telrex’s Web site.

CallRex Call Recording software presents authorized users with information about which agents are on the telephone and whether their calls are being monitored or recorded. From a single interface, supervisors can live monitor calls in real time, manually initiate recordings, or look-up and listen to recorded calls. In addition, the software can be configured for Look Back call recording, which gives users the ability to record a complete call — from beginning to end — at any point before hanging up the telephone.

Learn more about call recording and monitoring with the short video clips from Telrex.