Take a Tour: Reports in CallRex Agent Evaluation
Telrex recently announced the availability of CallRex Agent Evaluation version 3.9. The web-based quality monitoring solution enables managers to provide objective feedback on employee phone calls through customized performance scorecards.
Reports have been built-in to CallRex Agent Evaluation version 3.9, offering insights into performance trends, employee progress, areas for training, and evaluator consistency. A new video detailing each report has been posted on Telrex’s web site. View the video to take a tour of the reports and to understand how CallRex Agent Evaluation can benefit your contact center operations.
Additional training videos about Telrex’s contact center optimization software solutions are also available at www.telrex.com.
This is a good deal, having some training videos for a more effective contact center.
You are correct: optimizing your contact center can certainly be a challenge. CallRex Agent Evaluation can help you streamline the quality monitoring process and measure your agent interactions within the contact center. Be sure to view the videos above to to see how easy it can be to get started with CallRex Agent Evaluation!