Enghouse Interactive Blog Timeline - Attendant Consoles Articles - IVR Solutions News

Timeline

2012

February 14^th Enghouse Interactive Products Feel the Love 0 comments
February 7^th Evolution of the Multi-Channel Contact Center 0 comments
January 31^st The Talent Behind The Voices 0 comments
January 25^th Arc Solutions/Enghouse Interactive at Cisco Live 2012 0 comments
January 24^th Enghouse Interactive Products are Virtually Ready 0 comments
January 18^th Are Cloud-based Contact Centre solutions right for you? 0 comments
January 17^th The Next Evolution of CallRex Workforce Management 0 comments
January 16^th Evolving Customer Service with SMS 0 comments
January 11^th Announcing CallRex Call Recording Version 4.2 0 comments
January 10^th Achieving Your Business Goals 0 comments
January 3^rd Why the User Interface Matters 0 comments

2011

December 15^th Introducing Special Partner Incentives in North America & Latin America 0 comments
December 7^th Enghouse Interactive and Trio at the Nolldistans Communications Conference 0 comments
December 1^st Santa Knows His Brand… Do You Know Yours? 0 comments
November 30^th Weatherproof Your Contact Centre 0 comments
November 17^th How Are You Scheduling Staff for the Holidays? 0 comments
October 19^th Making the Case for Home Agents 0 comments
October 11^th Avaya Partner Community Council – 11 & 12 October 0 comments
October 3^rd Happy Customer Service Week! 0 comments
September 23^rd Enghouse Interactive’s Adam Gent Named Microsoft “Most Valuable Professional” 0 comments
September 23^rd Enghouse Interactive’s Adam Gent Named an MVP 0 comments
September 14^th CosmoCom & Telesphere Announce Relationship 0 comments
September 14^th CallRex Completes Interoperability Testing 0 comments
September 13^th Sensée Selects CosmoCom 0 comments
August 26^th Metro Bank Creates a Revolution in Banking with Unparalleled Customer Service 1 comment
August 23^rd Case Study: University of Wolverhampton 0 comments
August 18^th Syntellect Is Now Part of Enghouse Interactive 0 comments
August 18^th Telrex is Now Part of Enghouse Interactive 0 comments
August 10^th Smart Communications Unifies Operations with a Multi-Site Hosted Contact Center 0 comments
July 27^th New Video: Call Recording, Workforce Management, and Quality Management Software 0 comments
July 20^th On-Demand Webinars 0 comments
July 15^th Improving Your Work Flow 0 comments
July 15^th See You in Chicago? 0 comments
July 8^th Using Desktop Analytics to Audit Workflows 0 comments
July 5^th Air Products Medical Improves Service with Cloud-based Call Center Solution from BT 0 comments
July 1^st Happy 4th of July! 0 comments
June 22^nd Announcing CallRex Version 4.1 0 comments
June 16^th What Goes Around Comes Around 0 comments
June 14^th Programming Power 0 comments
June 7^th Arc Premium Release 5.1.3 0 comments
June 7^th Telrex Completes ShoreTel Validation Testing 0 comments
June 2^nd Customer Service Inspiration 0 comments
June 1^st Give Your IVR an Extreme Makeover 0 comments
May 26^th Visit with Telrex 0 comments
May 26^th Behind the Scenes… 1 comment
May 23^rd CosmoCom Technology Provides the Pulse in HKBN’s “Service with Heart” 0 comments
May 20^th The Art of Listening 0 comments
May 16^th Syntellect CIM’s Social Contact Center: Production by Way of Social Tools 0 comments
May 13^th Five Fan Favorites 0 comments
May 12^th CosmoCom Wins Software Award 0 comments
May 9^th North Shore Credit Union Implements an IVR Solution to Support Member Self-Service 0 comments
May 9^th Visit Datapulse at the IAUG Global Conference 0 comments
May 4^th Leveraging Hold Time 1 comment
May 2^nd Customer Data Breaches 0 comments
April 27^th Mobile Mentor Deploys CosmoCall Universe 0 comments
April 26^th City of Pensacola Selects Telrex Software 0 comments
April 21^st Improving Your Business with Call Recording 0 comments
April 19^th Datapulse Call Recording Delivers Support for Microsoft Lync Server 2010 0 comments
April 15^th Volcanoes & Business Continuity 0 comments
April 13^th What Are You Waiting For? 0 comments
April 7^th What is Port Mirroring? 0 comments
April 7^th Syntellect and Oracle Partner to Deliver Unified Communication Solutions 0 comments
April 4^th German Language Version of Intuition Enterprise Now Available 0 comments
March 31^st Syntellect to Release Version 8.0 of Award Winning CIM Solution 0 comments
March 31^st Faces of Telrex: Meet Amy Holcomb 0 comments
March 29^th Arc Solutions Launches Call Recording at Cisco Live, Melbourne 0 comments
March 25^th Does it get better with age? It should! 0 comments
March 18^th Five For Friday: Customer Service Inspiration 0 comments
March 16^th “Mistakes Were Made…” 1 comment
March 15^th How Are You Using Customer Conversations? 0 comments
March 10^th “Take a bite out of bugs before they take a bite out of you!” 0 comments
March 8^th Case Study: The Critical National Infrastructure Authority (CNIA) 0 comments
March 4^th Partner Community Council Spring Conference 0 comments
March 2^nd Telrex Expands Support for Microsoft Lync Server 2010 0 comments
March 2^nd IVR and Its Future with Video 0 comments
February 28^th Take a Tour: CallRex Quality Management Suite 0 comments
February 27^th Visit Arc Solutions at Enterprise Connect 0 comments
February 22^nd Syntellect Launches CT ADE 11 0 comments
February 18^th Five for Friday 0 comments
February 10^th New World Order 0 comments
February 8^th Penchant Software Uses CT ADE to Power Shipment Notifications for its Supply Chain Software 0 comments
February 3^rd Optimize your Contact Center Operations 0 comments
January 27^th Arc Solutions Showcases Unified Communications Applications at Cisco Live 0 comments
January 26^th Syntellect and MicroAutomation Establish Strategic CRM Solutions Partnership 0 comments
January 24^th Optimize Your Resources With CallRex 4.0 0 comments
January 18^th Announcing CallRex Call Recording 4.0 and CallRex Quality Management Suite 0 comments
January 14^th Cloudy with a Chance of Contact Center 0 comments
January 12^th 2010/11 ContactBabel Decision-Makers’ Guide 0 comments
January 11^th Don’t Miss These CT Connect Incentives! 0 comments
January 6^th MicroAutomation Standardizes on CT Connect to Power CTI Solutions 0 comments
January 4^th What Are Your Customer Service Resolutions for 2011? 1 comment

2010

December 21^st Happy Holidays from Telrex! 0 comments
December 17^th Putting the Voice of the Customer to Work 1 comment
December 14^th CTI, SIP, and Apple iPad… Things in Common? 0 comments
December 10^th Four for Friday 0 comments
December 7^th Cincom Standardizes on CT Connect 0 comments
December 3^rd What is Your Company’s Voice? 0 comments
November 24^th Happy Thanksgiving! 0 comments
November 19^th Faces of Telrex: Meet Allan Reizman 0 comments
November 18^th Datapulse Intuition Enterprise for Microsoft Lync 0 comments
November 17^th Why Use CTI with Salesforce.com? 0 comments
November 17^th Reap the Benefits of Call Recording Software 0 comments
November 5^th Five for Friday 0 comments
November 3^rd Gorham Savings Uses Technology to Improve Customer Service 0 comments
November 3^rd Transforming Patient Care for Heritage Valley Health System 0 comments
October 20^th Faces of Telrex: Meet Diana Oriel 0 comments
October 18^th Efficiency and Customer Service – The Balancing Act 0 comments
October 13^th Spotlight – State and Local Government 0 comments
October 8^th Four For Friday 0 comments
October 5^th VoltDelta Partners with Syntellect to Offer Hosted DA CXP 0 comments
October 5^th Happy National Customer Service Week! 0 comments
September 21^st Syntellect Releases CT Connect 7.6 0 comments
September 17^th Faces of Telrex: Meet Eric Church 1 comment
September 15^th Syntellect Announces Latest Version of Syntellect Communications Portal 8.0 0 comments
September 8^th Cellebrum Technologies Standardizes on CT ADE 0 comments
September 7^th Customer Success: University Physicians 0 comments
September 2^nd Unleash Your Customer Service Potential 0 comments
August 27^th Celebrate Your Contact Center Agents 0 comments
August 25^th Faces of Telrex: Meet Sandra Crawford 0 comments
August 25^th Arc Solutions Enhances Portfolio with Arc Call Recording 0 comments
August 20^th Faces of Telrex: Meet Ed Rogers 0 comments
August 17^th Case Study: Greater Glasgow and Clyde NHS Board 0 comments
August 12^th Customer Service HEROs 1 comment
August 5^th Arc Premium 5.1.2 Now Available 0 comments
August 3^rd CT Connect Optimizes Call Center Operations for Major Utility 0 comments
July 23^rd Back From the ShoreTel Champion Conference 0 comments
July 15^th Are you a ShoreTel Champion? 0 comments
July 7^th Anheuser-Busch Employees’ Credit Union Chooses Syntellect 0 comments
July 1^st Customer Success: Yellow Cab Cooperative Delivers Superior Customer Service 0 comments
June 30^th Arc Solutions Expands Middle East and Africa Business 0 comments
June 14^th Do You Have a Full View of the Customer Experience? 2 comments
June 8^th How Are You Using Call Recordings? 0 comments
June 3^rd Telrex Intellectual Property and Operations Acquired by Enghouse and Mettoni Group 0 comments
June 1^st IVR Solutions Power Medical Research and Trial Services 0 comments
May 18^th Achieving Policy Compliance with Call Recording 0 comments
May 12^th Call Center Optimization Demos 0 comments
May 12^th Willamette Educational Services District Improves Service and Productivity 0 comments
May 5^th Microster Pty Limited Voice-Enables Workforce Management Solutions 0 comments
April 20^th Call Recording for Legal and Collections Firms 0 comments
April 15^th Case Study: Heffernan Insurance 0 comments
April 12^th Continued Growth with Microsoft Office Communications Server 0 comments
April 6^th Humanizing Customers 3 comments
March 22^nd Announcing Support for TAPI/WAV Recording 2 comments
March 18^th Case Study: Global Pharmaceutical Organization 0 comments
March 16^th Customer Success: Call Recording Creates Opportunities while Maintaining Security 0 comments
March 8^th Myths of Workforce Optimization 1 comment
February 16^th Fixing ‘Broken Calls’ in the Contact Center 1 comment
February 12^th Are Your Employees Exceeding Expectations? 0 comments
February 5^th Take a Tour: Reports in CallRex Agent Evaluation 2 comments
February 1^st Now Available! CallRex Agent Evaluation version 3.9 0 comments
January 20^th Improving Customer Interactions 5 comments
January 13^th Switch and Save with Telrex 0 comments
January 12^th Listening to and Delighting Your Customers 1 comment
January 6^th New Year’s Resolutions and Customer Service Goals 0 comments

2009

December 22^nd Happy Holidays from Telrex! 0 comments
December 14^th Record Encrypted Calls on Microsoft Office Communications Server 2007 R2 0 comments
December 9^th What Impressions Are You Making on Customers? 0 comments
December 7^th Enhanced Support for Mitel Secure Call Recording Connector 0 comments
December 1^st Top Tips for Workforce Optimization 0 comments
November 25^th Customer Service Inspiration 0 comments
November 19^th Leverage the Voice of the Customer 0 comments
November 18^th Are You Listening to Your Customers? 0 comments
November 9^th Boosting Employee Productivity 0 comments
October 29^th Improve Customer Satisfaction with Call Recordings 0 comments
October 20^th Leveraging Call Recordings 0 comments
October 16^th Effectively Measuring Customer Satisfaction 0 comments
October 14^th Take a Tour — Benefits of Workforce Management 1 comment
October 7^th Customer Service Week 0 comments
September 28^th Take a Tour – Triggered Call Recordings 0 comments
September 24^th Fixing “Broken Calls” in the Contact Center 0 comments
September 23^rd Telrex Announces Enhanced Call Recording Capabilities 0 comments
September 15^th How Will Flu Season Impact Your Business? 0 comments
September 9^th Benefits of an IP Contact Center 5 comments
August 31^st CallRex Workforce Optimization Resources 0 comments
August 25^th CallRex Call Recording for BroadSoft 0 comments
August 19^th Customer Success: Kindred Partners Delivers Quality Service 0 comments
August 17^th Hosted vs. On-Premise Call Recording Solutions 0 comments
August 12^th Take a Tour – CallRex Computer Recording 0 comments
August 10^th Announcing CallRex Workforce Management Integration 0 comments
August 4^th Take a Tour – Installing and Deploying CallRex Computer Recording 0 comments
July 21^st Fundamentals of Quality Monitoring 0 comments
July 13^th Take a Tour – CallRex Computer Recording 0 comments
July 6^th Take a Tour — Creating Evaluations in CallRex Agent Evaluation 0 comments
June 29^th Take a Tour — Standards in CallRex Agent Evaluation 0 comments
June 24^th CallRex Computer Recording Article 0 comments
June 23^rd Announcing CallRex Computer Recording 0 comments
June 16^th Recording and Monitoring Desktops 0 comments
June 9^th Take a Tour — User Profiles 0 comments
June 4^th Taka a Tour — Searching and Retrieving Call Recordings 0 comments
June 2^nd Take a Tour — Flagging Calls 0 comments
May 29^th Take a Tour — Recording and Monitoring Calls 0 comments
May 26^th Account for Agent Absences 0 comments
May 20^th Demos Delivered to Your Desktop 0 comments
May 15^th What Treasures are Locked in Your Call Recordings? 0 comments
May 11^th Utilizing the Voice of the Customer 0 comments
May 7^th Achieving Regulatory Compliance 0 comments
May 1^st Customer Success: Accountability Across the Organization and Beyond 0 comments
April 28^th Call Recording for Dispute Resolution 0 comments
April 24^th Break Out of the Silos 0 comments
April 22^nd Competitive Edge in Business 0 comments
April 16^th Reminder: Telrex to Host Webinar Highlighting Benefits of Speech Analytics 0 comments
April 14^th Subscription-Based Licensing: An Affordable Alternative 0 comments
April 7^th Speech Analytics Services 0 comments
April 1^st Customer and Partner Proven for ShoreTel 0 comments
March 31^st You’re Invited: Speech Analytics Webinar 0 comments
March 25^th Workforce Management Feature: Graphical Agent Rosters 0 comments
March 16^th Customer Success: Town of Smyrna Improves Call Documentation and Reduces Disputes with CallRex Call Recording Software 0 comments
February 19^th Customer Success: Evergreen Professional Recoveries Saved Over $10,000 With CallRex Call Recording Software 0 comments
February 9^th Telrex Announces CallRex Workforce Management v 3.8 0 comments
February 2^nd Customer Success: Keany Produce Cultivates Quality Customer Service with CallRex Call Recording Software 0 comments
January 26^th Customer Success: Engineered Protection Systems Secures Commitment to Customer Service 0 comments
January 13^th Telrex’s CallRex Speech Analytics Goes SaaS 0 comments
January 12^th Speech Analytics Services 0 comments

2008