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We are thrilled to introduce the newest member of the Enghouse portfolio; TouchPoint Agent, a rich call center solution for Microsoft Office 365 and Skype for Business Online. Not only is TouchPoint Agent lightweight and server-less the software provides CRM screen pop, call recording, directory searching for experts, call categorization and control, graphical reporting and real-time dashboards. When asked about what makes TouchPoint Agent unique, Anna Riley, Product Manager R&D said “TouchPoint Agent is low cost and can be up and running in minutes.”  It uses Skype for Business online for the routing and an award winning graphical UI for the agent, so they can focus on the information they need to be successful in the interaction.”

This solution includes Enghouse Interactive’s award-winning graphical interface, TouchPoint, leveraging intuitive interaction handling, context-sensitive control and colorful metrics. The familiarity of the TouchPoint interface makes it simple for customers to migrate to higher levels of functionality without the need for user retraining.

“TouchPoint Agent is a response to our customers and partners who want call center functionality that is easy and effortless, and native to both Microsoft Office 365 and Skype for Business Online,” said John Cray, vice president of product management, Enghouse Interactive. “Simply download the application from our website and TouchPoint Agent will have you managing call-flow and customer service more efficiently in a matter of minutes. For businesses that leverage Office 365 for productivity and communications, TouchPoint Agent is the only server-less application that can evolve their interaction capabilities without complex and costly integrations, training and support.”

Also for a limited time, we are offering a FREE 30-day trial. Get the chance to try out the call center solution that adds value to any business and creates a contact center with capability. We invite you to try out the cloud-based Skype for Business call queues to see how you can create superior user and customer experiences today! Learn more at

Published in call recording contact center contact center optimization Contact Center Solutions customer service workforce optimization


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