Volcanoes & Business Continuity

As many may recall, last year Iceland’s  Eyjafjallajokull volcano erupted after nearly two centuries, spewing tons of ash into the atmosphere. Unfortunately the resulting caustic cloud brought air traffic to a halt in many parts of Europe keeping many passengers from their destinations for days.

A few of our employees were inconvenienced by this unfortunate natural occurrence. However, their inability to return to their offices did not impact their ability to be there virtually. One of the benefits of CosmoCom’s all-IP virtual contact center technology is location independence, so the stranded CosmoCom colleagues were able to log on to their browser-based agents and make and receive calls and get screen pops, as if they were sitting in their own office.

Thankfully, all of our colleagues were safe, but their ability to remain an active part of CosmoCom’s informal contact center in spite of the inconvenience is a reminder of how virtual contact center technology can provide business continuity when man-made or natural disasters and pandemics threaten to curtail operations.

In the aftermath of 9/11, CosmoCom authored a timeless whitepaper called. “Business Continuity in the Contact Center: How Cost-Effective, Reliable IP Technology Can be the Answer.”  The white paper is every bit as relevant today in making the argument for disaster preparedness with virtual contact centers.

Download the complimentary Business Continuity in the Contact Center paper today.