The Next Evolution of CallRex Workforce Management

CallRex Workforce Management Delivers Key Features Essential to Businesses

Enghouse Interactive announced today the release of a new CallRex Workforce Management solution. A ground-up product build, CallRex Workforce Management software is designed to address the specific needs of small- to medium-sized businesses. CallRex Workforce Management version 4.0 is the perfect solution to enable organizations to graduate from inefficient methods used for forecasting and scheduling their work forces.

“There is a tremendous amount of operational waste that takes place in call centers of all sizes due to poor scheduling. The cost impacts of over staffing and/or overtime can be as much as 20% of a company’s operating budget. Additionally, there are other factors that can be more efficiently managed with a workforce solution like CallRex, that can improve agent schedule adherence, productivity, management time efficiency, turnover rates, and staff morale.”

- Bruce Sherman, product manager for Enghouse Interactive

Key features are included in CallRex Workforce Management that are essential to businesses of all sizes:

• Powerful and reliable forecasting modeling options
• Real-time adherence and schedule views
• Multi-channel, multi-location forecasting
• Multi-skill grouping and scheduling
• Customizable KPI and adherence guidelines
• Intraday management
• Reporting and dashboards
• Performance alerting