Workforce Management Feature: Graphical Agent Rosters

One of the features of CallRex Workforce Management software is the graphical agent roster. You can quickly spot surpluses and shortages within employee schedules throughout the day, allowing you to make informed staffing-level decisions quickly.

With the click of your mouse, you can drag-and-drop changes to lunches, breaks, and other changes within your contact center schedule. The ability to visualize daily schedules, and gaps within the schedule, allows you to quickly execute “what-if” scenarios and foresee the impact of changes before publishing employee schedules.