The overall trend in this new era of customer-centricity, customer advocacy, and customer lifetime value, is moving the traditional contact center to a “Customer Engagement Center” (CEC)
As Call Centers have evolved into Contact Centers, they have come to embrace the concepts of multiple modalities of communications, and other exciting innovations. The most recent innovations in the contact center world have been the advent of Cloud based solutions and Social Media.
So what are the hot topics in contact centers today and how can your company take advantage of them to optimize and grow your customer centric business?
- Visual IVR, Video and Voice: Keeping customers closer
- Social Media Integrations: Building trust and strengthening support
- Virtualization: Going Green to reduce cost
Download the complete whitepaper here: “HOT TRENDS IN CONTACT CENTERS: How Are Prevalent Trends in Contact
Centers Impacting Your Business?”