It’s finally that fun time where we all get the opportunity to reflect on the past year (and marvel at how quickly it manages to fly by!)—accomplishments, trying times, and everything in between. Your contact center year-in-review, rewind, look back, or however you choose to refer to it is just as vitally important. After all, it’s never too late to revamp, restructure, and restore. We recently took a quick trip down memory lane to review what this past year looked like for Enghouse Interactive.
Here is a brief compilation of our top 2014 newsworthy moments:
Feb. 12: Enhanced Cloud-based Contact Center Service Provider Platform
March 24: Boosted Cloud Offering for Enterprises and Service Providers
March 26: Enriched Outbound Dialer Solution
April 22: Debuted Contact Center: Enterprise (CCE) Version 9.0
April 29: Unveiled Communications Center 8.0
July 31: Awarded the 2014 Communications Solutions Product of the Year
Sept. 29: Introduced Quality Management Suite Version 5.3
Nov. 5: Launched the Mobile IVR Navigator
Nov. 18: Received the 2014 CUSTOMER Magazine Contact Center Technology Award
Nov. 24: Scored the 2014 Internet Telephony Lync Pioneer Award
Dec. 16: Earned Preferred Partner Status from NACR
We invite you to pause and take in your year as well. Focus on the great successes and areas in need of improvement. Embrace the good with the bad. There’s no time like the present to evaluate your metrics, morale, trends, and pitfalls. Above all else, we hope those milestones were filled with awards, personal triumphs, and an unwavering eagerness to strive for the best.
Hopefully reliving all the exciting events that filled your 2014 with purpose will continue to motivate you and your team into the New Year and well beyond. You should be immensely proud of everything you accomplished—however big or small. Cheers to a fresh start and a successful 2015.
The Enghouse Interactive team wishes you and yours a happy New Year!