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Enghouse cloud services

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.

Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.

Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.

Foundational Principles
With today’s dynamic business realities, Enghouse Interactive focuses its efforts on delivering and sustaining strong partnerships between ourselves and our customers, delivering solutions that help drive amazing customer experiences.
Our 5 Foundational Principles provide the basis for why customers buy from Enghouse Interactive.
Woman with call headset
  • Reliability
    Reliability
    Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.
  • Choice
    Choice
    By offering Cloud, On-Premise, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines.
  • Collaboration
    Ease of Doing Business
    We offer flexibility in our approach – ensuring deployments are customized to meet your exacting requirements – we make sure that we respond to your needs and timelines so that projects are delivered where, when, and how you need them.
  • Expertise
    Expertise
    With over 35 years as a Contact Center industry leader, having deployed thousands of customers globally, we have been at the leading edge of innovation, developing and commercializing a wide range of ground-breaking solutions that resolve customer issues. We are highly certified and follow industry best practices in R&D, implementation, and ongoing customer support.
  • Cost for value
    Value Optimized
    Enghouse Interactive prides itself on delivering the right solution, on time, at competitive prices. Through our company-wide commitment to ‘Do The Right Thing and Do It Well’ we maximize the value we deliver to our customers.
Call center employees
Report
Analyst Report
Frost & Sullivan: Contact Center Buyer’s Guide 2020

This buyers guide examines the North American contact center market, and covers the contact center on-premise systems and hosted/cloud markets.

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