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Announcing CallRex Computer Recording

We are pleased to announce the immediate availability of CallRex Computer Recording (formerly CallRex Multi-Media) version 3.9. The flexible desktop analytics software solution enables companies to capture desktop images and videos in order to assess the complete employee-customer interaction. Contact center managers can identify positive experiences or areas for training using full-motion videos synced with call audio. Live monitoring and full-motion videos can provide valuable insight into the flow of business systems.

Version 3.9 of CallRex Computer Recording software includes:

  • Full-motion video capture, including voice and data
  • Desktop live monitoring capabilities
  • Screen snapshots at predetermined intervals
  • Compact .wmv video files can be exported and attached to e-mail, CRM records, and more.

Learn more about CallRex Computer Recording software:

Published in computer recording contact center optimization News press release quality monitoring Telrex workforce optimization