Today, Call Centre Helper published a set of articles with perspectives on the benefits of an IP contact center. The article contributors include: Richard Snow of Ventana Research, Paul Skinner of Macfarlane Telesystems, Andrew Doyle of GN Netcom, and Gene Reynolds of Corporate Communications Europe. Throughout each of the articles, the authors cite multiple benefits of IP telephony in the contact center, including:
- Cost savings
- Greater flexibility for technology growth
- Seamless communication across multiple locations
In addition, IP contact centers can enjoy greater support for flexible working conditions, like adding remote agents, without sacrificing call quality or customer experiences.
If you are considering moving to an IP telephony environment, you’ll want to check out the article on Call Centre Helper for more insights into the benefits of an IP contact center and how the technology is evolving to support your business needs.
Telrex can help you with your IP contact center recording and call center optimization needs. If you’ve already implemented an IP telephone system, or you are considering implementing one and would like to learn how Telrex can help, contact our sales team today.