CallRex Call Recording version 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and a simplified deployment process.
Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution. CallRex Call Recording software includes expanded integration options for Lync environments to include both active conference-based and passive call recording methods. In addition, CallRex Call Recording now works with the benefits of support for Microsoft Corp.’s native audio codec, Real Time (RT) Audio.
“Microsoft is pleased that Enghouse Interactive is continuing to enhance their CallRex Call Recording offer for Lync customers. With the addition of RT Audio support, CallRex can now extend its flexible and affordable quality management solution to cover employees working outside the corporate network without the call issues associated with the use of traditional telephony codecs.”– BJ Haberkorn, Lync group product manager at Microsoft
Updates available in the 4.2 release include:
- Addition of conference-based active call recording
- Added support for the RT Audio codec
- Enhanced integration guide for Lync deployments
- Improved installation process with more automation and fewer steps