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CallRex Call Recording Completes Qualification Testing for Microsoft Lync

Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010.

The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010. Qualification testing focuses on completeness of features, ease of deployment, API utilization, and system performance and stability.

“The Microsoft Lync ISV Qualification Program is designed to help ensure that customers have a high-quality experience with applications built for Microsoft Lync. Through third-party testing, Enghouse Interactive has qualified CallRex Call Recording software as a solution that will meet the interaction recording needs of Lync customers.”

– Jon Morrow, senior program manager for Microsoft Lync

CallRex Call Recording provides multiple integration options for Lync environments:

  • Active Lync conference-based recording – a server-side solution that does not require client-enabled software
  • Passive server-side recording – traditional network monitoring solution that intercepts call traffic at the server
  • Passive client-side recording – audio is forked from the Lync client to the CallRex server
CallRex Call Recording also offers support for Microsoft’s native audio codec, Real Time (RT) Audio.

“Enghouse Interactive is committed to continued innovation on Microsoft unified communications platforms. We are pleased to offer our customers and partners CallRex software as a cost-effective all-software recording solution that enhances their investment in Microsoft Lync.”

– Bruce Sherman, CallRex product manager for Enghouse Interactive
Learn more about call recording for Microsoft Lync environments:

Published in call recording Enghouse Interactive Microsoft Lync Server 2010 News quality management