An effective call recording or call monitoring system is essential for today’s contact centre. Not only does it help organisations meet regulatory compliance obligations, but…Comments closed
Category: computer recording
Many people think PCI compliance is as simple as pausing and resuming a call recording at the time that sensitive credit card details are captured.…Leave a Comment
Today, a potent combination of quality monitoring, call recording and real-time speech analytics deployed in the contact centre is helping organisations make time for agent…Leave a Comment
Enghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.Leave a Comment
Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer…Leave a Comment
Our partner incentive program was so popular, that we’ve decided to extend it into the Fall! For a limited time, we are offering you the…Leave a Comment
IP Call Recording and Quality Management Solution for Cisco Unified Communications Business Edition 6000 It is now even easier for you to deploy Enghouse Interactive…Leave a Comment
Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:Leave a Comment
Are you looking for ways to increase your IP telephone sales? Have you maximized your quality management potential?
For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales.Leave a Comment