Now It’s A Reality Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than…Comments closed
Understand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…Comments closed
It’s Not an Option – It’s Expected (Blog Series) Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst…Comments closed
Is your business prepared for an emergency? The COVID-19 pandemic is the most recent example of why organizations of all sizes need to consider building a…Comments closed
Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible…Leave a Comment
Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:Leave a Comment