The overall trend in this new era of customer-centricity, customer advocacy, and customer lifetime value, is moving the traditional contact center to a “Customer Engagement…Leave a Comment
Enghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Multimedia Management and the Universal Queue.One Comment
If you are like most people, you’ve probably seen a lot written about the cloud-based contact centers lately, but still have many unanswered questions. That is why Enghouse Interactive has partnered with the industry experts at ContactBabel to bring you the brand new “Inner Circle Guide to Cloud-Based Contact Center Solutions” that takes a holistic view of cloud contact center ranging from basic terminology and ROI potential to practical implementation advice and more.Leave a Comment
What is preventing your organization from making every interaction count? Enghouse Interactive is here to help!
Enghouse Interactive, premier provider of technology and expertise to maximize the value of every customer interaction, is pleased to offer you a complimentary white paper from ContactBabel about the evolution of the multi-channel contact center.Leave a Comment
As many may recall, last year Iceland’s Eyjafjallajokull volcano erupted after nearly two centuries, spewing tons of ash into the atmosphere. Unfortunately the resulting caustic cloud brought air traffic to a halt in many parts of Europe keeping many passengers from their destinations for days.Leave a Comment