Speech analytics technology can help companies leverage customer interactions within the call center and throughout the enterprise. The entire enterprise can benefit from customer interactions in the contact center. However, the challenge is identifying “model calls” and the influences that can derail the customer experience. Telrex has recently published a white paper, “Fixing ‘Broken Calls’ in the Contact Center,” detailng how you can identify and fix less-than-ideal customer experiences using speech analytics.
CallRex Speech Analytics services help companies mine valuable business information from their recorded customer interactions. Learn more about CallRex Speech Analytics services:
- Speech analytics services: gain actionable customer data without making sizable capital investments in complicated technology.
- Why employ speech analytics: turn unstructured telephone interactions into business assets.
- Actionable custom reports: view graphical reports to discover hidden relationships between call drivers and performance issues.
- Speech analytics service offerings: Telrex offers consulting engagements that are tailored to your business needs.
- Capture the voice of the customer: view the complete CallRex Speech Analytics datasheet.