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Fixing “Broken Calls” in the Contact Center

Speech analytics technology can help companies leverage customer interactions within the call center and throughout the enterprise. The entire enterprise can benefit from customer interactions in the contact center. However, the challenge is identifying “model calls” and the influences that can derail the customer experience. Telrex has recently published a white paper, “Fixing ‘Broken Calls’ in the Contact Center,” detailng how you can identify and fix less-than-ideal customer experiences using speech analytics.

>> Request the complimentary white paper now.

CallRex Speech Analytics services help companies mine valuable business information from their recorded customer interactions. Learn more about CallRex Speech Analytics services:

Published in contact center optimization resources speech analytics Telrex workforce optimization