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Improve Patient Interactions and Optimize Resources

Health reform has tasked medical providers to rethink how to provide accessible, high-quality care more efficiently and cost effectively. Improving patient-provider communications is one important part of the equation. However, distributed healthcare organizations such as hospitals, medical school campuses, pharmaceutical companies and health plans may find it difficult to make their outdated and disparate array of communications technologies work together to effectively achieve their goals.

“Effective communication is essential among individuals and groups within the organization, and between the organization and external parties. Poor communication often contributes to adverse events and can compromise safety and quality of care, treatment, and services.”

– The Joint Commission

The Cloud Brings Better Patient Communications Within Reach

Cloud-based contact center technology can improve communications and patient satisfaction, whether or not you use formal call centers in your health organization. From intelligent, inbound interaction routing and self-service to sophisticated outreach capabilities, a multi-tenant contact center platform from Enghouse Interactive empowers health organizations to harness the power of the cloud to unify decentralized communications and support innovative communication-enabled services for better care and management. It enables you to expand interaction channels, standardize and monitor the patient experience, and utilize resources more efficiently across multiple touch-points.

Take Control and Enhance the Value of Patient Interactions across Your Health Organization

  • Control IT and operational costs, improve processes and maximize resource utilization on a shared, cloud-based platform with global administration and secure segmentation for HIPAA compliance
  • Optimize scheduling to minimize revenue loss from underutilized resources
  • Reduce or eliminate the need for many different and disconnected communications systems
  • Roll-out when and where operations require and scale as needed with flexible, agile deployment
  • Securely record interactions for compliance, verification, liability reduction, training and quality management
  • Gain valuable insight and monitor ROI with comprehensive, permissions-based, global reporting
  • Standardize the patient experience and enhance care coordination to improve outcomes

Enghouse Interactive has decades of experience and field-proven technology to help your health organization. Contact Center: Service Provider for healthcare (formerly CosmoHealth) is an industry-leading cloud-based healthcare communications platform that helps health organizations create agile, innovative and cost-effective communications solutions to be more responsive to patients, increase operational efficiency, and control overhead costs. Let Enghouse Interactive listen to your needs and show you how a HIPAA compliant cloud solution can be the prescription to make a difference in YOUR health organization.

Click here to learn more about Contact Center: Service Provider for healthcare.

Published in Cloud-Based Contact Center Contact Center Solutions CosmoCom