Enghouse Interactive has been busy this week, announcing the availability of research by ContactBabel sponsored by Enghouse Interactive, and now announcing the receipt of a 2012 Long Island Software Award (LISA). The award was presented by the Long Island Software and Technology Network (LISTnet) in a ceremony on May 2nd. The LISA recognizes innovation and excellence in software development, and was presented to Enghouse Interactive for its comprehensive portfolio of interaction management solutions.
In addition to the announcements, Enghouse Interactive leaders have been highlighted in industry publications:
- Alex Black’s article, Looking Across the Full Spectrum of Customer Interactions, was published in the May edition of Contact Center Pipeline
- J.R. Sloan‘s article, “The Disconnect Between Real and Perceived Customer Service,” was published on CMS Wire
- Alex Black’s article, “IT’s Role in Delivering Top-Notch Customer Service,” was published on 1to1 Media