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Introducing iAgent

Are you looking for a multi-channel contact center agent experience with anytime-anywhere access?
Enghouse Interactive iAgent streamlines customer interactions into a single, powerful, and rich multi-channel contact center application.

iAgent is the next generation agent application for Enghouse Interactive’s Contact Center: Enterprise (also known as Syntellect CIM). iAgent was designed as a modern, dynamic and intuitive agent application that helps improve performance and agent productivity, resulting in better agent service and an exceptional customer experience.

iAgent is a thin-client web application that delivers anytime-anywhere access, reduces implementation and training costs, increases security, and simplifies operational management.

iAgent interface for Contact Center: Enterprise

iAgent for Contact Center: Enterprise:

  • Delivers flexibility for agents to work on-premise, remote or at home and is accessible via all major browsers, on a laptop, or on the go with a Windows-based tablet
  • Provides a comprehensive view of all customer interactions (voice, email, web and tasks) in a unified queue, creating a seamless experience for the agent and the customer
  • Increases agent productivity with improved workflow, efficient navigation, built in spell-check and response libraries that reduce handle times and improve accuracy
  • Enables cloud-based deployment options and  is easy to deploy, set up, and manage with a lower cost of implementation

iAgent is built on the award-winning Contact Center: Enterprise, a highly adaptable, multi-channel platform that enables contact centers to deliver a superior customer experience by increasing agent productivity and improving overall contact center performance. With Contact Center: Enterprise, organizations can communication-enable their specific business processes and have the flexibility to deploy on premise or in the cloud, optimizing costs and meeting enterprise contact center needs now and in the future.

>> To schedule an iAgent demo or to request additional information, click here and an Enghouse Interactive representative will contact you shortly.

Published in Contact Center Solutions Enghouse Interactive