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IVR Solutions Power Medical Research and Trial Services

ClinPro Inc., a full-service clinical research organization (CRO), wanted to offer phone-based, interactive voice response (IVR) solutions to give researchers everywhere a fast and easy means of participating in studies. They sought a reliable platform, with broad speech capabilities to ensure ease-of-use for medical professionals worldwide. They also required rapid development features, as the IVR solutions would have to be customized for each study. After a thorough vendor evaluation process, ClinPro selected Syntellect Communications Portal, an open, standards-based communications development platform.

“Voice is the best way for us to ensure accurate and thorough communications on an international basis,” said Rich Purcell, president of ClinPro.

Read the complete ClinPro case study, or visit Syntellect.com to learn how your company can benefit from IVR and self-service solutions.

Published in IVR/Self-Service