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Metro Bank Creates a Revolution in Banking with Unparalleled Customer Service

Metro Bank is Britain’s first new High Street Bank in over 100 years. Offering banking that is focused on the customer, Metro Bank will be introducing customers to unparalleled levels of service and convenience. A unique banking model created by Metro Bank’s co-founder Vernon W. Hill II, revolutionizing banking in the United States and is now making an impact in Britain. Metro Bank’s goal is to provide UK customers with services and convenience that exceeds expectations every day.

“We believe customers simply want a better experience from their bank, the kind they typically get from a great retailer and that’s what we intend to give them.”

– Metro Bank chairman, Anthony Thompson

In an effort to optimize the customer experience, Metro Bank chose to implement Syntellect Communications Portal (SCP) as their interactive voice response (IVR) platform. As a start-up organization, Metro Bank sought a solution that supports strong authentication technologies, and that would flexibly scale with their business needs. Metro Bank also needed a solution that would integrate with their core banking application provided by Temenos.

“Syntellect Communications Portal provides us with a platform to deliver exceptional customer service. We are impressed with SCP’s feature-rich platform and its integration with the Temenos solution.”

– Chris King, IT Service Manager, Metro Bank

View the complete case study to learn how Metro Bank partnered with Syntellect for success.

Published in IVR/Self-Service