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New Whitepaper Release – Self Service Best Practices

self serviceDid you know that 90% of customers are likely to tell their network about poor customer service? Today, customers want self-service to be quick, accurate, relevant, and intuitive.  They expect to be served from anywhere, on any communication channel, and from any device.

“Innovative Best Practices in Designing and Managing Self Service” presents how well-designed KMS and IVR systems can delight your customers, serve their needs, and increase your brand’s value. Gain insight into best practices about how to overcome specific challenges, control cost factors, devise content, and measure success.

Click here to download the full whitepaper and start utilizing these best practices to elevate your customers perceived level of service starting now!

 

Published in customer experience Customer Experience Management customer feedback customer service Enghouse Interactive IVR/Self-Service