Skip to content →

Enghouse Interactive Blog Posts

4 tips for successfully reducing high contact volumes and increasing customer satisfaction

Customer experience has never been more important. Customer service teams are under increased pressure to deliver the right answers to a growing volume of calls,…

Comments closed

The times they are a changing: how customers and agents are responding to the pandemic one year on

By Dr Nicola J. Millard, Principal Innovation Partner at BT. “The times they are a changing”…according to Bob Dylan anyway. It is fair to say…

Comments closed