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Contact Center: SP – The Prescription for Effective Healthcare Communications

Good communication is the very foundation of quality care for healthcare organizations. According to the Joint Commission, the most powerful authority for accreditation of healthcare organizations in the United States, “Effective communication is essential among individuals and groups within the organization, and between the organization and external parties. Poor communication often contributes to adverse events and can compromise safety and quality of care, treatment, and services.”

Enghouse Interactive raises health enterprises to new levels of communication and care with the most advanced all-IP contact center platform in the industry. Enghouse Interactive Contact Center: SP (formerly CosmoCom CosmoCall Universe) supports optimum care with a lower total cost of ownership and a more favorable ROI than any comparable system. This technology empowers health practitioners to create virtual contact centers of any size with unified recording, reporting and administration from advanced inbound call routing to sophisticated outreach activity.

Enghouse Interactive Contact Center: SP is a platform for  large healthcare contact center operations of any size. These contact centers have needs that are well beyond the capabilities of basic PBX and unified communication systems. Contact Center: SP delivers the most advanced contact center capabilities to every part of a health care organization, including hospitals, hospital networks, medical school campuses, and more. With Contact Center: SP, all of the diverse contact centers within the enterprise are consolidated into one unified platform, reducing costs and creating a consistent, unified patient experience that strengthens the bonds of trust between provider and patient and supports positive results.

Benefits of Contact Center: SP include:

  • One contact fabric for all clinical, professional, and administrative functions
  • Central platform management with local empowerment for all necessary local control
  • Unified virtual contact center platform across the entire enterprise
  • Uniform standards of care interactions across the entity
  • Standard reporting across all facilities
  • Secure segmentation of clinical partitions for HIPAA compliance
  • Compliance recording and quality monitoring of interactions

CLICK HERE to learn more about Enghouse Interactive Contact Center: SP.

Published in Cloud-Based Contact Center contact center Contact Center Solutions CosmoCom Enghouse Interactive Service Provider