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Quality Management Suite Tutorial: Power User Functionality

Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.

“The Quality Management Suite has always been designed with an eye towards ease of use and affordability. The latest evolution of the Quality Management Suite continues that tradition, consolidating and streamlining the user interface while also strengthening reporting and search capabilities.”

Bruce Sherman, quality management solutions
product manager for Enghouse Interactive

View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:

Learn more about the Enghouse Interactive Quality Management Suite:

Published in call recording computer recording live monitoring quality management quality monitoring resources training