Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible user configuration and recording options. Administrators can manage the Quality Management Suite from any location, reducing overhead costs and simplifying system management.
From the Quality Management Suite user interface, administrators can assign permissions for monitoring, recording, playback, and evaluations on a per-user basis. Organize users by department and location, and create user profiles that meet each group’s individual business needs.
Watch our new video to learn about creating and editing users in Enghouse Interactive Quality Management Suite:
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