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Success Story: Strathmore’s Who’s Who

When Strathmore’s Who’s Who looked to update their hosted telephony solution, which included call recording functionality, they turned to Chris Goodwin at New Age Communications in New York. Chris recommended that Strathmore’s move to an on-premise telephony platform and Enghouse Interactive Call Recording software. “The Enghouse Interactive Call Recording solution was cost effective and the people at Enghouse Interactive were responsive and on top of things. As a solution provider, that makes my job a whole lot easier,” said Chris.

“I can allocate recordings, scan back and forth on a call, and keep notes on each call while listening to it so I can playback a specific segment to the salesperson to show where they can improve their voice tone or approach. It’s also much faster to access, run and search,” said Chris Ziminski, Strathmore’s IT Manager. “Without a doubt I would recommend the Enghouse Interactive Call Recording solution.”

Enghouse Interactive Call Recording software is an affordable IP call recording and live monitoring solution. The easy-to-use Web-based user interface enables authorized managers and supervisors to view real-time call information as well as quickly search and retrieve recordings. The high compression rate results in a smaller storage footprint and recordings can be stored anywhere on the network.

» View the complete interaction recording case study.

Published in agent coaching call recording quality monitoring