Today, Syntellect announced the launch of Syntellect Communications Portal (SCP) 8.0, the company’s flagship IVR solution. With more than 20 new features and functions, this major release includes a completely updated reporting subsystem designed to provide ease-of-use, custom report creation, and value-focused management and statistical data. The reports provide valuable insight into the effectiveness of critical customer service applications.
“The Syntellect Communications Portal is critical to the success of our business because it allows us to quickly create the wide range of IVR and speech-based solutions our customers demand,” stated Peter Edel, advanced technology manager at Quentris. “Working with the Syntellect Communications Portal enables us to focus our attention on the needs of our customers – we don’t have to spend our time resolving technical issues and working out how to do things.”