Now It’s A Reality Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than…Comments closed
Tag: computer recording
Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer…Leave a Comment
Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible…Leave a Comment
Our partner incentive program was so popular, that we’ve decided to extend it into the Fall! For a limited time, we are offering you the…Leave a Comment
IP Call Recording and Quality Management Solution for Cisco Unified Communications Business Edition 6000 It is now even easier for you to deploy Enghouse Interactive…Leave a Comment
Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:Leave a Comment
Are you looking for ways to increase your IP telephone sales? Have you maximized your quality management potential?
For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales.Leave a Comment
Yesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly…Leave a Comment
The New Year often inspires us to start fresh, reassess and refocus, or reboot. Lists of resolutions abound! As it usually trends, many businesses use the new calendar (or fiscal) year to build a resolution list of their own. The common denominators on these lists often include worthwhile objectives to be more efficient, provide higher levels of service, and build stronger business relationships.
The good news is that a great number of companies in several industries may be closer to achieving their goals than they realize. Some companies have the solution already in-house!Leave a Comment