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Tag: Microsoft Teams

Extending Teams into your contact centre: 4 keys to a successful migration

Deploying Microsoft Teams within customer service delivers significant benefits, such as increasing collaboration, underpinning hybrid and blended working and ensuring agility by improving integration and…

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“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service

More and more businesses today are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical…

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